Privacy Policy

Last updated: 30 September 2026

About us

OnBrand4U Ltd is the data controller for the personal information described in this privacy policy.

Company number: 12148187
Registered office: 1st Floor Block C, The Wharf, Manchester Road, Burnley, BB11 1JG, United Kingdom
Email: all@onbrand4u.co.uk
Telephone: 07799 977493

This policy explains how we collect and use personal information when you visit onbrand4u.co.uk, contact us through the website or correspond with us about a website enquiry or quotation request.

This policy relates only to personal information collected through or in connection with this website. OnBrand4U may provide separate privacy information where personal information is collected in other circumstances, including through separate customer or print portal services.

Information we collect

When you contact us through the website, we may collect:

your name;
your email address;
your telephone number;
the subject of your enquiry;
the contents of your message; and
subsequent correspondence relating to your enquiry.

You are not legally required to provide this information, but we may need sufficient information to respond to your enquiry or quotation request.

Please avoid including unnecessary confidential or sensitive information in a website message.

When you visit the website, technical information may also be processed, including:

your IP address;
browser and device information;
the date and time of website requests;
pages requested or visited;
referring pages;
website and security logs;
cookie and consent preferences; and
analytics information.

How we use your information and our lawful bases

We use personal information only where we have a lawful basis for doing so.

Enquiries and quotations

We may use your information to respond to enquiries and quotation requests, provide requested information and communicate with you about products or services you have asked about.

Where you contact us about products, services or a quotation, this processing may be necessary to take steps at your request before entering into a contract.

For general business enquiries and correspondence, we may also rely on our legitimate interests in responding to enquiries and managing business communications.

Website operation and security

We may process technical information to operate, maintain and protect the website, investigate faults and prevent spam, misuse or security threats.

Our lawful basis is our legitimate interests in maintaining a secure and properly functioning website.

Analytics and cookie preferences

Where consent is required for analytics, cookies or similar technologies, our lawful basis is your consent.

You can change or withdraw your consent at any time using the website’s cookie preference controls.

We may also process information about your cookie choices to remember your preferences and maintain appropriate records of those choices. We rely on our legitimate interests in operating and managing the website’s consent controls and, where applicable, compliance with our legal obligations.

Website contact form and email

Messages submitted through the website contact form are sent to OnBrand4U by email.

The onbrand4u.co.uk email service is provided through IONOS. IONOS may process personal and technical information as part of delivering and storing those communications.

Information submitted through a website enquiry may also form part of subsequent correspondence between you and OnBrand4U.

Website hosting and security

The website is hosted by IONOS, which may process technical information such as IP addresses, server requests, logs and diagnostic information as part of providing and securing the hosting service.

We may also use website maintenance, security and technical-support services where necessary to operate and protect the website.

We use these services on the basis of our legitimate interests in operating, maintaining and protecting the website.

Analytics and cookies

The website uses Google Analytics to help us understand how visitors use the website.

Google Analytics may process information such as:

browser and device information;
approximate location;
pages visited;
how visitors reached the website; and
information about how visitors interact with it.

Where consent is required, analytics processing is based on your consent.

The website uses Complianz to provide cookie information, manage cookie preferences and record the choices you make.

You can change or withdraw your choices at any time using the website’s cookie preference controls.

For more information about the cookies and similar technologies used by this website, please see our Cookie Policy.

Who we share information with

Where necessary for the purposes described in this policy, personal information may be processed by or disclosed to organisations including:

IONOS, for website hosting and email services;
Google, in connection with Google Analytics;
website maintenance, security and technical-support providers where access is necessary to maintain, secure or troubleshoot the website; and
public authorities, regulators or law-enforcement bodies where disclosure is required by law.

We may also disclose personal information where reasonably necessary to establish, exercise or defend legal rights.

Some providers may act as processors on our behalf, while others may act as separate controllers depending on the service they provide.

We do not sell personal information collected through the website.

International processing

Some of the technology providers used by this website operate internationally. This means personal information may sometimes be processed outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, appropriate safeguards or another transfer mechanism recognised under UK data-protection law will apply where required.

You can contact us using the details in this policy if you would like more information about, or a copy of, the safeguards used for international transfers where applicable.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting or dispute-resolution requirements.

Website enquiries and related correspondence may be kept while needed to respond, follow up, provide or discuss a quotation or manage any resulting business relationship.

Website and security information, backups, analytics information and cookie preferences are retained according to the relevant service settings and requirements.

We may retain information for longer where this is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

Security

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

ask for access to personal information held about you;
ask for inaccurate or incomplete information to be corrected;
ask for personal information to be deleted in certain circumstances;
ask for processing to be restricted;
receive certain information in a portable format where the right to data portability applies;
withdraw consent where processing is based on consent; and
object to certain types of processing.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise your rights or ask a question about how your personal information is used, contact:

Email: all@onbrand4u.co.uk
Telephone: 07799 977493

Your right to object

You have the right to object where we process your personal information on the basis of legitimate interests.

If you object, we will consider your request in accordance with applicable data-protection law. We will stop the relevant processing unless there are compelling legitimate grounds for continuing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims.

Data protection complaints

If you believe that we have not handled your personal information in accordance with data-protection law, you can make a data-protection complaint to us.

OnBrand4U Ltd
1st Floor Block C
The Wharf
Manchester Road
Burnley
BB11 1JG
United Kingdom

Email: all@onbrand4u.co.uk
Telephone: 07799 977493

We will acknowledge receipt of a data-protection complaint within 30 days, investigate it without undue delay, keep you informed as appropriate and tell you the outcome without undue delay.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

ICO website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Changes to this policy

We may update this privacy policy from time to time to reflect changes to the website, the services we use or applicable legal requirements.

The latest version will be published on this page with the date it was last updated.